Attention MNW Residents:
In an effort to keep the common areas and amenities safe and secure, we have updated our biometric system. We ran a report and deleted PINs only for users with both fingerprints and PINs.
*Note: Everyone’s fingerprints will still be valid
We have had ongoing issues with PINs being misused and passed out to minors, and non-residents.
If you seem to have issues with the scanner reading your fingerprint, be sure your finger is cleaned, and try multiple times if necessary. The board does intend to remove all PINs in the near future, to prevent any further issues.
*PLEASE NOTE ALL PIN’s WILL EXPIRE APRIL 1st 2024*
If you currently have a fingerprint in the system or have signed waivers as of January 1, 2024, you will not need to resubmit.
Feel free to visit the community center during onsite business hours to sign a waiver if you have not already done so.
Sunday – Closed
Monday – Closed
Tuesday – 1pm-7pm
Wednesday – 10am-5pm
Thursday – 10am-5pm
Friday – 10am-5pm
Saturday – 10am-2pm
We appreciate your patience and understanding in our attempt to better the community for all.
Hello. When I first came to have my fingerprint put into the system your machine would not accept my print. The young lady tried several times with negative results so I was given a number code. I have never given my code out to anyone. When my grandson wanted to come use the workout equipment or pool I always came with him or my granddaughter who 18 now came with him. There should be a better way for access when fingerprints are not accepted by your machine.
Rita, we understand some individuals may experience issues scanning their fingerprints. We are currently reviewing an option to utilize cards for homeowners in this situation. We are aware that many homeowners don’t give out their PINs, but you would be surprised how resourceful people are, and once a PIN is on the internet it must be deactivated.
I had the same issue when trying my finger print and is currently pin only. If pins are removed, how will I have access?
If your fingerprint can’t work then we will issue a pin or other method to get access.
I have lived here almost 52 years My husband and my fingerprints never took. I depend on my pin to use anything there. please consider a good solution as there are MANY of us tin this situation, especially the elderly. Sue Frey.
If your fingerprint can’t work we will issue a PIN or alternate method for you to get access.
To clarify, we do have a process to grant pins to those that can’t get a fingerprint to work. Those that recently were assigned a pin should still have theirs.
If you haven’t visited the clubhouse in the last 6 months please go see Alexis to have your account updated.
Eric, so if families have an adult who uses a PIN and an adult who uses their fingerprint, the PIN will no longer be valid? There are many people whose fingerprints do not work on scanners or skin damage does not allow them to be read. I want to make sure I’m understanding this post. As of April 1st, we will no longer be be able to use the community center AT ALL with our PINs? In your response above you mentioned “reviewing an option to use cards”, but that system is not in place yet, and therefore those of us who *must* use a PIN code are just unable to use the facilities until that time? Please clarify.
Also – what about minors who pass the swim test and are allowed to be at the pool without a parent? Will they be allowed to come submit their thumbprints at the office for pool access in May since they can no longer use our PIN?
Feel free to contact me directly. Thank you.
Amy,
Accounts should not be shared. Each person in the house over 16 should have their own account with their own fingerprint. If your fingerprint does not work we have a process to grant pin access. Unfortunately with the abuse of the pin system lately we have had to expire all pins and start fresh. Please go see Alexis in the clubhouse and she will get you set up.
As for the children that have passed the swim test, if they go to the pool gate the gate guard will let them in once they determine who they are and that they are on that list.