At the November 3rd, 2020 Memorial Northwest Homeowners Association meeting the board unanimously accepted the assignment of the Trash Collection Contract from RRRTX to Texas Pride. Effective November 15, 2020 Texas Pride will become the provider to Memorial Northwest for trash collection Services. We are very excited to be partnering with Texas Pride for this important service for the next 3 years. Texas Pride will be hitting the ground running and has hired a number of people who were already working on our collection routes. This allows them to already know the routes and the special needs of the community.
While we do expect exceptional service from Texas Pride there could be changes in their pickup times or their methodology. If you need special services please contact Texas Pride to discuss your needs.
The terms of service and the rates for Texas Pride have changed slightly from the services we previously had with RRRTX. We are discontinuing back door pickup. The board was presented with back door pickup or curb side. The selection of curb side was nearly unanimous. The monthly rates for the trash service are also being reduced and the contracted CPI rate increase has been frozen for 2 years. The monthly rate for trash service will be $21.79/month plus Sales Tax. The trash pickup days will remain Monday and Thursday. Recycling pickup will continue to be on Thursdays.
In November you will receive a billing statement from Texas Pride with a welcome letter. Please contact them regarding setting up your automatic billing process and making sure you are on the electronic billing. Texas Pride does charge a fee for paper bills.
Any balance owed or credits on your account with RRRTX has been transferred to Texas Pride. If you have prepaid your trash payment the credits have been transferred.
Please visit the Trash Services page for more details.
If you have questions regarding the new Texas Pride contract or trash pickup please comment below.
When calling Texas Pride Disposal please use the number (281) 342-8178 EXT 105. The extension is important for getting you to the dedicated customer service representative for Memorial Northwest.
Will large containers for recycling be offered?
If you need new or replacement bins please contact Texas Pride.
If we have a recycling can from RRTX, will we need to return it?
No all the collection receptacles you currently have will continue to be used.
Why do we have to change disposal companies every year? We just become accustomed to the ways of one service and suddenly we have to start all over. This service has a one star rating and many many complaints.
The last change was over 3 years ago. This is not a full restart, many of the crews have transferred to the new company.
Are you saying that RRR of TX merged with Texas Pride Disposal?
No
I don’t see the recycling price. Thanks.
The recycling price is included. There is no additional recycling price as the contract which expired in September did have.
Will they continue to recycle ALL types of plastic? (i.e. before RRR there were companies that did not recycle type 5, 6 plastics, and also did not recycle glass)
Their welcome letter which should be received this week has the details. You can also find them here. https://mnwhoa.org/services/trash-collections/
Will we need to cancel our auto-payment service with RRTX?
No, this is all being taken care of for you. Your account information has already been transmitted to Texas Pride with the exception of banking or credit card information. No banking information is stored humanly readable with either company.
Thank you, Jay, for your endless commitment to serving our community.
It is my pleasure. I get way more out volunteering than I put in!
So, since we pay for 3 months service at a time to RRTX, they will send remaining monies to Texas Pride? Are they the same company with a name change or did they merge or were bought out?
Your account balances are transferred with the assignment of the contract. They are not the same company and RRRTX was not purchased by Texas Pride. The contract was assigned to Texas Pride after the board approved it.
Mr. Jackson, just to be certain, any remaining credit for prepaid services will be forwarded to Texas Pride, but each homeowner will need to provided credit card or banking information to Texas Pride once we receive the welcome letter, in order to establish auto-payment with Texas Pride. Is my understanding correct?
Yes – any credit or balance you have with them will be transferred. You only need to establish the payment method with them because banking and credit card information cannot be shared between companies.
TRRR did not charge me on October 1, as scheduled. When I called and asked them why I had not been charged, they said they were changing over their system, and I most definitely. would be charged — eventually. I should just wait for the charge to be posted. Since I still have not been charged, they will be transferring an unpaid account which is not of my doing. How do I get this all resolved without getting some nasty letter for non-payment?
I spoke with Texas Pride yesterday. They are working on getting the bills out.
We need to vote on the issue of back door pick up. I want back door pick up. No one would take a job taking trash to the curb twice a week for a few dollars a month.
Concerning the cans or containers that are acceptable to use. If there are requirements we need to know.
Johnie, this was voted on. Your HOA board, in open session, voted on the option of having curb service or continuing backdoor. There was considerable discussion about the merits of both. There was 1 homeowner in attendance at the regularly scheduled HOA meeting. I don’t disagree with you about the minimal cost of the trash for curb vs backdoor, not all feel the same way.
Regarding the cans, it is discussed in their welcome letter and on the trash page.
It would be helpful to know what topics are going to be discussed and when voting was going to occur. I myself sit on the Board of a non-profit which meets the same night and time as our HOA and do not have the option to attend, but others might given the impact of the topic to each household. How is it you can make decisions that impact the homeowners financially without any prior notice to the homeowners?
The meetings are announced on the signs, they are posted in the calendar, there is an agenda posted online in the HOA Meeting Agendas. The meeting minutes, after approved, are posted online in the meeting minutes section.
Thank you
We agree, it should have been included and if anyone feels like pulling trash cans to the curb is their option. My 70 y old mother was doing great with that service. very sad she is afraid of going to any meeting due to COVID and now has to pull her trash when the other service was doing it.
WE did not mind the extra fee for it.
The contract has provisions for back door pickup for handicap and elderly. They just need to contact Texas Pride customer service and opt in for it.
Will this also affect the private subdivisions that are inside of MNW?
You have me scratching my head…. What are private subdivisions inside of MNW?
Just for the record Jay, isn’t it the responsibility of the elected HOA Board,
which represents the community, to vote on these business
matters. There is no voting from the floor as the general meetings are open
to residents to observe and address the Board.
Correct.
So our cans get to roll down the street again! Oh well.
I paid my full Nov. bill to RRRTX on OCT. 1. Today I received a bill from Tx. Pride for the full amount with NO CREDIT. So far the billing is not working as intended. If my bill is wrong I’m sure many others are as well. Do I need to call or will your contact let them know, or both? Thanks.
I will call Kevin at Texas Pride to discuss the bill issue. I am sure we will get it sorted out.
I have received my bill and reviewed it. The amount charged was for the 3 months making up the quarter minus 2 weeks. I will talk to Kevin at TP and confirm this was what they intended to do.
Thank you,folks, for your efforts to keep MNW the good area it is.
As a 45 year resident,I know that serving can ,be and is sometimes a thankless task.
Not always thankless.. YOU just thank us and we appreciate it!
Thank you very much Jay!
Just got my new bill and popped our website only to find all my questions answered. Thank You everyone. Shep
When I clicked on the link “Please visit the trash service page for more details”, I found they said their holidays for no service were New Years, July 4, Thanksgiving, and Christmas. However, at the bottom of that page which I think came from either the HOA or the management company that Memorial Day and Labor Day were also included. Which is correct?
I will need to check on that. I know we had a number of discussions regarding taking the Monday holidays and then making the Thursday pickup impossible to complete. When we get an answer we will have the web sites updated.
Trash wasn’t pick up today 16 November.
My trash schedule use to be Monday and Thursday.
I hope this isn’t a bad omen for this new trash company.
Jen
I have spoken to Kevin at Texas Pride and any missed stops will be collected on Tuesday. There was a new driver on one of the routes and may have missed some. I know they were still out in the dark last night collecting.
where is the trash company my street has not been picked and their office is closed
I have spoken to Kevin at Texas Pride and any missed stops will be collected on Tuesday. There was a new driver on one of the routes and may have missed some. I know they were still out in the dark last night collecting.
The trash on our street has not been picked up. We contacted TX Pride & we were told the company has till 7 pm to pick up trash. They never came.
I have spoken to Kevin at Texas Pride and any missed stops will be collected on Tuesday. There was a new driver on one of the routes and may have missed some. I know they were still out in the dark last night collecting.
Jay, I appreciate the job you and the Board do for us. Is the service with Texas Pride the traditional 3 man truck or will Texas Pride move to the one man (driver) and mechanical arm pickup?
Thanks Vincent. There is no plan in the the near future for TP to go to the more municipal model of the single man with the automated pickup.
We have discussed that it is likely sometime in the future but there are no provisions in this contract for that type of service. I would resist that with everything I have.
Hi, disappointed about the back door pick-up service change, but thankful for the information found here. Hoping in the future our Board will vote for the return of back door service.
Thank you Jay for your service and detailed answers.
I miss the back door pickup too. We will revisit the back door pickup in the future.
Jay, I certainly hope we can negotiate for back door. It’s getting harder and harder for me to get the recycle bin to the curb. I went out and bought a big wheel rolling can for trash, which helps, but they are super expensive anymore.
Our contract does provide for back door pickup for handicap and seniors. Contact their customer service team and request it.
Paying more for a service that isn’t reliable. No pick up Monday, did come late on Tuesday. Recycling is still sitting at the curb. Tired of excuses.
We are aware of Monday’s pickup issues and we are expecting the pickup issues to be resolved. No reports of recycling on Thursday not getting picked up. Please send your address to info@mnwhoa.org and I will look into it.
What is going on with the recycle trash service? Recycle service did not pick up on December 31st but the regular trash did. So I left my recycle items on the lawn overnight because in November, the recycle truck came thru the neighborhood at 9:45pm at night….after I had returned my items thinking that they were not coming. I guess Texas Pride decided not to come, because the recycle trash is still on my lawn. This inconsistency is a waste of time for many residents, and money as we pay for recycle services. Who is responsible for managing this contract? What are the corrective actions? When is it going to be addressed?
Please send your address to info@mnwhoa.org and I will look into the recycling pickup issues.
A neighbor and I put out our bundled branches and they were not picked up. What do we do to resolve this?
With yard waste the bundles must be no longer then 4 feet and should be tied up. They should also be at the curb with the trash. If you email info@mnwhoa.org with the date and your address I will have it researched and if there is a training opportunity I am sure TP will take it. If they are not bundled or longer than 4 feet they may not pick them up.
Three time since new contract recycling has not been picked up. 1) Picked up on Friday 2) Never picked up and 2/11/2021 still at the curb. All homes on Royal Crest Ct.
What should we do in the future when we notice non recycling service?
The most effective plan of action is to contact the 1st VP through the web site and provide name and address in the form. The 1st VP will address the issues directly with Texas Pride.
The site says observed holidays are New Year’s Day – July 4th – Thanksgiving – Christmas. Our trash was not picked up for Memorial day. Has that been added to the holiday schedule or are they late in picking up
There was trash pickup on Memorial Day. There was not much out and the they completed fast.