As a reminder on April 1, 2024, we’ll be transitioning from Townsquare to Vantaca for our community management platform. This transition promises smoother operations and enhanced accessibility to the resources you need, right at your fingertips!
On April 1, you’ll receive an email from Vantaca with simple instructions on how to access the new portal. We understand that change can sometimes bring uncertainty, but rest assured, we’re here to support you through the process.
Starting from the first week of April, we’ll be initiating the transfer of account balances to Vantaca. This will encompass any outstanding charges as well as any prepayments made towards future assessments or charges on your account. While this transition takes place, you may not see your complete balance reflected under the Payments screen. However, please understand that this is only temporary as we finalize our accounting and financial transition throughout the initial weeks of April.
You will still have the option to make payments to your account during this period of account balance transfer. Rest assured; we will keep the community informed once all account balance transfers have been successfully completed.
In the meantime, why not take a sneak peek at some helpful videos to get acquainted with the new portal? Check them out below:
Resident Views
Association Documents on Vimeo
Requesting Amenity Reservations on Vimeo
Submitting a General Request on Vimeo
Submitting ARC Requests on Vimeo
Viewing Homeowner Statements on Vimeo
Remember, there’s nothing you need to do right now – just sit back and get ready to embrace the enhanced features coming your way!
As we transition, we’ll have more information available to help residents navigate the new system and answer any questions that arise. Your comfort and convenience are our top priorities!
Thank you for being part of our wonderful community and get ready to embark on this exciting journey with us!
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